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Business Communication Notes Download

Business Communication Notes Download :- Welcome to Sdak24.com. We are presented to you Business Communication notes in Hindi language. in this article  you can find all communication way how to prepare your exam and you communication skills . this course is specially for bcom .

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BACHELOR OF COMMERCE (B.COM)

COURSE INPUT DETAILS BUSINESS COMMUNICATION 

The objective of this course is to develop effective business communication skills among the students.

COURSE INPUTS (Unified Syllabus)

UNIT I: – Introducing Business Communication: Basic forms of communicating; Communication models and processes; Effective communication: Theories of communication; Audience analysis.

UNIT II: – Self-Development and Communication: Development of positive personal attitudes; SWOT analysis; Vote’s model of interdependence; Whole communication.

UNIT III: – Corporate Communication: Formal and informal communication networks; Grapevine; Miscommunication (Barriers); Improving communication. Practices «in business communication; Group discussions; Mock interviews; Seminars; Effective listening exercises; Individual and group presentations and Reports writing.

UNIT IV:-  Principles of Effective Communication.

UNIT V: – Writing Skills: Planning business messages; Rewriting and editing; The first draft; Reconstructing the final draft; Business letters and memo formats; Appearance request letters; Good news and bad news letters; Persuasive letters; Sales letters; Collection letters; Office memorandum.

UNIT VI: – Report Writing : Introduction to a proposal, short report and formal report, report Preparation Oral Presentation: Principles of oral presentation, factors affecting presentation, sales presentation, training presentation, conducting surveys, speeches to motivate, effective presentation skills.

UNIT VII: – Non-Verbal Aspects of Communicating.  Body language: Kinesics, Proxemics, Para language. Effective listening: Principles of effective listening; Factors affecting listening exercises; Oral, written, and video sessions. Interviewing Skills: Appearing in interviews; conducting interviews; Writing resume and letter of application. Modern Forms of Communicating: Fax: E-mail; Video conferencing: etc

International Communication: Cultural sensitiveness and cultural context; Writing and presenting in international situations; Inter-cultural factors in interactions; Adapting to global business.

 ( Business Communication Notes Download )


 

Business Communication Notes Download
Business Communication Notes Download

 ( Business Communication Notes Download )

Download Bcom 1st year last 10 year question paper

INDEX TABLE

BUSINESS COMMUNICATION NOTES…

1. What is The Business Communication In Hindi
2. Meaning And Definition of Communication In Hindi
3. Objectives Of Business Communication
4. Chapter Wise Notes Basic form of communication
5. Chapter Wise Notes Meaning of Communication Model In Hindi
6. Chapter Wise Notes Effective Communication In Hindi
7. Communication Audience Analysis Study Material in Hindi
8. Self Development And Communication

  1. व्यावसायिक संचार
  2. संचार के आधारभूत प्रकार
  3. संचार के विभिन्न मॉडल प्रकिर्या
  4. प्रभावी संचार
  5. संप्रेक्षण के सिधांत तथा श्रोतागण विश्लेषण
  6. स्व-विकास तथा संचार
  7. निगमीय संप्रेक्षण
  8. भ्रमित संप्रेक्षण : अवरोध एंव सुधार
  9. व्यावसायिक संप्रेक्षण की कार्यविधि
  10. अशब्दिक संप्रेक्षण
  11. लेखन-कुशलता एंव प्रारूपण
  12. व्यव्सैक पत्र एंव मीमो प्रारूप
  13. व्यवसायिक पत्रों के प्रकार
  14. प्रतिवेदन लेखन
  15. मौखिक प्रस्तुतिकरण
  16. प्रभावपूर्ण श्रवण
  17. साक्षात्कार कला
  18. संप्रेक्षण के आधुनिक स्वरूप

 ( Business Communication Notes Download )

  1.   Business Communication: An Introduction
  2. basic forms of communication
  3. communication model and process
  4. effective communication
  5. Theories of communication and audience analysis
  6. self- development and communication
  7. corporate communication
  8. Miscommunication: Barriers Communication
  9. practices in Business Communication
  10. Non-verbal Communication
  11. Writing skills and drafting
  12. business letters and memo formats
  13. Types of business letters
  14. report writing
  15. oral presentation
  16. effective listening
  17. interviewing skills
  18. modern form of communication

 ( Business Communication Notes Download )

Some Most Asked Business Communication Question in Exam?

What is the Business Communication?

Business Communication:- Business Communication is the process of inside or outside organization exchange thoughts between two or more people. in other words, Business communication is the process of sharing information between people within and outside a company.

 ( Business Communication Notes Download )

What is the Process of Business Communication?

Sender –> Message –>  Encoding —> Media –> Decoding –> Receiver

1. Sender

The sender or the communicator generates the message and conveys it to the receiver. He is the source and the one who starts the communication

2. Message

It is the idea, information, view, fact, feeling, etc. that is generated by the sender and is then intended to be communicated further.

3. Encoding

The message generated by the sender is encoded symbolically such as in the form of words, pictures, gestures, etc. before it is being conveyed.

4. Media

It is the manner in which the encoded message is transmitted. The message may be transmitted orally or in writing. The medium of communication includes telephone, internet, post, fax, e-mail, etc. The choice of medium is decided by the sender.

5. Decoding

It is the process of converting the symbols encoded by the sender. After decoding the message is received by the receiver.

6. Receiver

He is the person who is last in the chain and for whom the message was sent by the sender. Once the receiver receives the message and understands it in proper perspective and acts according to the message, only then the purpose of communication is successful.

7. Feedback

Once the receiver confirms to the sender that he has received the message and understood it, the process of communication is complete.

8. Noise

It refers to any obstruction that is caused by the sender, message or receiver during the process of communication. For example, bad telephone connection, faulty encoding, faulty decoding, inattentive receiver, poor understanding of message due to prejudice or inappropriate gestures, etc.

 ( Business Communication Notes Download )

Explain 7’c of Communication?

1. Consideration: consideration states that every message should be prepared keeping in mind the person who will be the receiver of the message. Receiver’s interest should be kept in mind while drafting the message. Specific ways to indicate candidness are: –

Material or content of the message should be from reader’s point of view.
Use of positive words should be allowed so that positive reaction could be received by the readers.
Benefits of readers should be the prominent part of message.

2. Clarity: Clarity is most important characteristic of communication especially in case or oral Communication/Presentation. Clarity in words, language of expression is very important to ensure proper presentation of ideas, message one wants to communicate during conversation.

Clarity can be achieved through following ways:
Precise, familiar use of words or language during communication, Effective sentences should be framed,
There should be unity in all one words of message so that the main idea of message can be properly
communicated.

Short length sentences of average 17 to 20 words should be preferred.

3. Completeness: Complete message is very important to communicate the main idea or information behind the message. Oral presentations should be as far as possible planned on restructured and all the information related to message should be properly communicated.

Guidelines for ensuring completeness are as follows:

Provide all necessary information required for accurate understanding of message.

All Questions asked by the audience should be properly answered by presenter during oral presentation/communication.

Some extra information when ever desirable should be given to audience to make the presentation topic more clear, specific of complete.

4. Conciseness: Conciseness is the essential requirement of oral communication. Concise message saves time on expense for both sender on receiver concise means brief, short on informative message which is able to explain the idea of message with minimum words. Words in message should not be repetitive in nature & only relevant information should be communicated in message.

5. Correctness: In oral communication grammatical errors should be avoided. Right level of language should be used both in formal & informal communication. Use of accurate words and spellings should be considered.

6. Concreteness: it means specific, definite on valid use of information than vague or general. Concrete facts on figures should be used to make the receivers know exactly what is required or desired. Concrete language on information helps in interpreting the message in same way as communicate intend to communicate the message.

7. Courtesy: A proper decorum of speaking should be maintained while making oral communication/presentation. One should say things with force of assertive without being rude. Polite or humble language shall be used which should not be insulting, against the religious, social as personal values of listener. Discriminatory language based, on gender, race, age, colour, cost creed, religion etc should be avoided.

 ( Business Communication Notes Download )

What is the Oral Communication?

Oral communication refers to the process of expressing ideas through word of mouth. This can be done in a conversation between two or more individuals. It can either be direct (face-to-face) or indirectly through telephone conversation. Besides, speeches, discussions, and presentations are also perceived as oral communication. Nature

 ( Business Communication Notes Download )

Explain Barriers of Business Communication?

their are some barriers of business Communication gives below:

  • Language Barriers
  • Physiological Barriers
  • Physical Barriers
  • Attitudinal Barrier
  • Cultural Barrier
  • Environmental Barriers

Language Barriers

Language barriers are the most common communication barriers which cause misunderstandings and misinterpretations between people. Not using the words that other person understands makes the communication ineffective and prevents message from being conveyed.

Physiological barriers

Physiological barriers often result from performance characteristics and limitations such as low memory, poor concentration, mental dullness and dysfunction of the sensory organs like eyes, ears, nose, etc.

Physical Barrier

When messages are sent by the sender, physical barriers like doors, walls, distance, etc. do not let the communication become effective. The barriers are less if the proximity of the sender and the receiver is high and less technologies are required.

Disturbance in hearing due to thunders, telephone call disconnection, problems in television reception, message not being sent in chat, etc. are some examples of physical barriers of communication.

Attitudinal Barrier

Attitudinal barriers are the barriers that result from the individual’s own attitude and assumptions that built up over the years based on one’s socio-economic and cultural background and often get reflected in one’s day-to-day communication with others.

Cultural Barrier

Globally there are different Languages, Festivals, Food and Religion are being followed. That leads to a barrier when we talk about it globally. Because everyone thinks that they are the best and won’t be able to cope up or understand others’ emotions. Hence this can lead to a cultural barriers to communication and in the workplace.

Environmental Barriers

Environmental barriers to communication are any part of the environment or surroundings that can prevent communication or getting in touch with another person or something else.

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B.com 1st Year Business Communication Short Question Answer

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