BCom 1st Year Business Communication Short Question Answer
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Short Question Answer
Q.1. what is Communication?
Ans. Communication is a systematic and continuous process of conveying idea options and o unions from one person to another In order to create heater understanding and harmonious relations.
Q.2. ‘ ‘Communication is two way process.” Explain
Ans. Simple transmission of the message by the sender does complete unless t e receiver understood the message properly and sends back his response to the sender. Thus, it is a two way process.
Q.3. Explain ant two objectives of communication.
Ans. (1) Transmission of Message: The main purpose of communication is to transmit the right message to the right person so that the idea or thought is transferred from the sender to the
receiver and he could use the same in mutual benefit.
(2) Facilitate Co-ordination: Communication aims to promote common understanding of messages and meanings between the sender and the receiver. It thus uses different types of formal
better co-ordination and any informal dimensions in order v.. Co-operation among individual efforts.
Q.4. what do you mean by communication model?
Ans. The communication process undergoes change at every to change in circumstances. Therefore, sender stage accrues transmits information to receiver by adopting different medium of communication. Senders choose any one of different ways, keeping in mind that the communication medium is such that it does not destroy the authenticity and effects of the information sent. When a follow the process of communication become success then sinus. Same path of communication for the transmission of messages. This situation gives rise to communication model.
Q.5. what is feedback?
Ans. When the receiver of the message has give up his response to the sender’s message then it is termed as feedback. It helps to know how well the message has been received by the receiver, understood, interpreted and acted upon.
Q.6. Explain the e fictive communication.
Ans. Effective communication is takes place when receiver of hind the message in the same
the message understand the idea sponge accordingly. Conway as is intended by the sender communication can be effective only if it is clear, complete, and precise, free n obstacles and completed with feedback from e receiver.
Q.7 what do you understand by seven ‘C’?
Ans. The principles of effective communication ARE known as seven ‘C’ which denotes completeness, conciseness, considerably clarity, courtesy, correctness and consistency.
Q.8. What is Five
Ans. Five ‘W’ are—Worry What, When, and Why. Answers of these questions are necessary for the completeness of message.
Q.9. what do you understand by Audience Analysis?
Ans. Collection and study of information regarding audiences such that who the audience are, what are their habits and emotions, what is their status and knowledge etc. is known as audience
analysis. To make the communication effective, it is essential to se the audience in a systematic and sensitive way.
Q.10 what is SWOT Analysis?
Ans. SWOT anal sis popularly used in strategic management era is where ‘S’ is referred as strength, ‘W’ as weaknesses, and ‘T’ as threats. This analysis helps in for and strategy by which a firm can
mutating the I pro It by utilizing opportunities in best possible way. It helps innings business risks also.
Q.ll. Explain the Corporate Communication.
Ans. A corporate organization refers to a large organization where large number of persons is employed. In these organizations, exchange of is done through proper and channels. The channels and system of communication prescribed adopted in such large’ organizations is known as corporate communication.
Q.12. what do you mean by formal communication?
Ans. In this system of communication, a . It follows the pre-decided rod re cording to a fenders, rules and regulations. In simple words, when in any organization, the communication flows from formal ate id down in the organization, then it is known as orma communication.
Q.13. . What do you mean by Informal Communication?
Ans. When information pass from one person to another in informal manner it i own as own the formal chain of common and no forma organization chart is followed to convey the messages.
Q. 14. Explain the Up-ward Communication.
Ans. The-ilQVSL of communication from subordinates to superiors is as upward is suggestive
an advisory in nature and adopted mainly to submit reports, suggestions, complaints and grievances.
Q. 15. Explain the Downward Communication.
Ans. information comes from higher level to a lower level in the organisati01x structure; it is termed as downward communication. -Ordos, job sheets, •instructions, notices, circulars etc. are the main forms of downward unction.
Q. 16. Explain the Grapevine communication.
Ans. Grapevine is a type of informal inaction which follows no set lines or definite rules but it spreads
fast like the baseless grapevine, in any direction. In includes rumors, Gossipy f the news, distorted facts, propaganda etc. It is basically the roux natural desire of the people to communicate with each other on
Q.17. what is meant by miss-communication?
Ans. When due to various reasons, the message is not received by the receiver in its original form then such distorted form of message transmitted is known as mis-communication. It destroys the
basic purpose of communication and message lost its meaning.
Q.18. Explain any four barriers of communication.
Ans. (i) Use of Technical Words: People working in technical, administrative, medical and judiciary groups use technical lard gauge.’ If the sender and receiver of a message belong to diffused to fields, use of such language creates communication barriers.
(ii) Long Scalar Chain: More the number of no for ex smoking is or animation, more difficult communicator voracity Trans Large number of managerial levels is a barrier in effective communication.
(iii) Noise, time and distance: In communication process, noise is a main physical barrier. The heavy noise of machines, tools and other appliances suppress the oral message and make it ineffective. Time and distance also create barriers in natural flow of communication.
(iv) Immature evaluation: In many cases the receiver prematurely interpret the message according TV his/her convenience. Thus, the message gets distorted. Evaluation of the message in haste not only harmful for the receiver, but it also discourages ender.
Q.19. Explain the Group-discussion.
Ans. Group discussion is a oral communication among the members of a group to inquire Ingo Or exam-ane a or issue, with the purpose of getting a satisfactory conclusion. A group discussion gives a sense of participation to those who take part in it and help to find best solution to the organ national problems.
Q.20. Explain the Seminar.
Ans. Seminar it-one form of communication in which experts in specific field a presentation or speech on a particular topic. It is a kind 0 meeting at which people pool their knowledge, exchange
their laws and talk together to analyze information which .is to the topic set before them.
Q.21. what is mock-interview.
Ans. Mock interview refers to create real situation of an inter-view, which means having a dress rehearsal of real interview. Thus, mock interview is a sample of real interview. A mock interview is organized to understand the actual interview.
Q.22. Explain the verbal communication.
Ans. It is a process of communication in which message or ideas are conveyed through spoken or written words. This type of communication takes place in different ways such as personal talks, speeches, discussion, reports, instructions, manuals etc.
Q.23. what do you mean by non-verbal communication?
Ans. Non-verbal communication involves neither written nor spoken language but includes all forms of communication that occurs without the use of words. It is a process of communicating ideas or message by not using oral or written language, but through facial expressions and body language.
Q.24. Define personal positive attitude .
Ans. Attitude refers to mental process of analyzing a person, thing or thought. Attitude has a strong effect on person’s likings and disliking and also on his behavior. Positive attitude refers to a positive analysis of a subject, or our favorable behavior towards a thing or a subject.
Q.25. what do you understand by listening?
Ans. Listening is an important part o! Communication process. Listening does not mean to just hearing of message, rather it means receiving message in a thoughtful manner that leads to an understaffing o the meaning in the message. Thus, understanding of message in its full sense is known as listening.
Q.26. Listening is one way process. Explain.
Ans. Listening is the important work of audience. Listening process is started with receiving of message and completed after understanding the message and giving response on it. Thus, it becomes
clear that it is a one way process.
Q.27.Wha do you mean by body language communication?
Ans. The exchange e of message with the movement of different body parts is termed as body language communication. It includes twinkling of eyes, biting and moving lips, clapping, nodding of head etc. A traffic policeman control the traffic with the movements of hand is a type of body language.
Q.28. Explain the concept of Para-language.
Ans. Para language is a type of non-verbal communication. In. this we study “how” a speaker says something. In this we study the quality of tone, voice, slow or high speed of delivery of Words, the style of speaking, to find the real meaning of the spoken words. For example, high pitched and loud sound represents anger and hatred, whereas soft, smooth and low pitched sound conveys love, affection etc.
Q.29. Explain the meaning Of Sign-language.
Ans. When some signs, symbols, pictures or sounds are used t convey the message, then it is termed as sign language. For ex ample, lighted_ Cigarette with a cross over it, indicate that smoking i
prohibited. Danger written in red color near electricity Trans formers means do not go near them.
Q.30. Explain the concept of proxemics.
Ans. Proxemics is the study of how we use space around us to communicate the message. Proxemics is the ‘personal space language’ as Kinesics is the ‘body language.’ The distance maintained by people during communication in office and elsewhere tells a lot about their relationship. Similarly authority, power and status can be indicated by the location of the office and its sitting arrangement.
Q.31. Explain Writing skills.
Ans. Writing skill means the art of writing. It answers: How to write an effective letter report or speech etc. Effective business writing requires hard work, regular practice, proper attention and intensive concentration.
Q.32. What do you mean by business letter?
Ans. A business letter denotes written communication of message or information between two or more businessmen or between a businessman and his present and prospective customers. For
making enquiries, status enquiries, making adjustments for customers, grievances, complaining about delay in supply of goods, correspondence with banks, insurance and government departments
Q.33. what is dunning letters?
Ans. When the customers do not pay their bills on due dates, then these letters are written with a view to collect the dues prompt fly. These letters are written in such a way that dues should be collected without distorting the relations with customers.
Q.34. Explain the circular letters.
Ans. Circular letters are written when the same information is to be given to a large number of persons. Such circulars are used for ales campaign, change of address, extension of business, etc. Thus, letters written for conveying some information on a large scale, is-known’s circular letters.
Q.35. Explain good news letters.
Ans. A letter which conveys a favorable or positive message to the receiver is termed as good news letter. Acceptance of orders, request , credit, etc. is the main good news letters in the business affairs.
Q.36. Explain bad news letters.
Ans. Bad. News letters are such letters which convey some unfavorable and unpleasant information. In such a letter negative aspect should be discussed in the manner that it may be acceptable
to the reader.
Q.37. what is meant by persuasive letters?
Ans. Persuasive letters are the letters which are written to convince or influence the reader. These letters make change in the thoughts, views and opinions of the reader as per the objectives of
Q.38. what is meant by quotation letter?
Ans. Business letter in reply to an enquiry with regard to price quantity, terms and conditions is known as ‘Quotation Letter’.
Q.39. what are sales letters?
Ans. Sales letters are the letters which are written for selling goods services and ideas. These letters must be written in an effective and convincing way so that these may inspire the reader to buy
Q.40. what do you understand by status enquiry?
Ans. Letters written to gather information about customer’s financial status and credit in the market are known as ‘status enquiry letters’. While asking for such information special care should
be taken to maintain, so that honor and reputation of the concerned customer may not hurt.
Q.41. what is meant by official letters?
Ans. By Official letters we mean those letters which are exchanged
(i) Between government officers, and
(ii) Between government departments and outside persons or business-houses.
Q.42. what do you understand by direct approach of letter writing?
Ans. In the direct approach, letter is started with the main topic or subject and descriptive information is written thereafter. This approach is adopted when receiver and sender are familiar to each
other and there is high possibility of positive response.
Q.43. Define Indirect approach of letter writing.
Ans. In this type of letters, descriptive information, arguments and evidence given first and main topic comes later. This approach is considered better when message is expected to get negative response.
Q.44. State the meaning of solicited proposal.
Ans. A proposal which is made in response to a formal request is known as solicited proposal. Business enterprises invite bids from contractors for a work or project. In response to their invitation, a number of proposals are received and out of them best proposal is selected.
Q.45. what do understand by unsolicited proposal?
Ans. When a proposal made by a business enterprise by its own and not in response to a request, it is termed as unsolicited proposal.
Q.46. What is meant by drafting?
Ans. Rough draft of letters, memorandum, and information’s or orders, before giving them final touch, is termed as drafting.
Q.47. what is meant by Semi-Official letters?
Ans. Semi-official letters are exchanged between officers on somewhat person level but these are in all respects official letters and about official business.
Q.48. what is Oral Presentation?
Ans. Oral presentation refers to a speech presented before a group of audience to tell about a product, idea or service etc. In the oral presentation, a person expresses his views in his own words on
the pre-determined topic.
Q.49. Explain the Sales Presentation.
Ans. Sales presentation are persuasive presentation, made by a salesman to convince the audience to buy the product and services of the company. He highlights the qualities of the product and clear all the doubts of the prospective customers so as to motivate them to buy the product.
Q.50. What is meant by training presentation.
Ans. Training presentation is generally a formal and informative pr eventuation that teaches listeners how to do something. This type of presentation is made before new employees with a view to train them so that they can perform their work efficiently.
Q.51. Explain the concept of conference.
Ans. Conference word is made of ‘Confer’ which means ‘comparison of thoughts’. The exchange of thoughts or information on a particular interesting topic is termed as ‘Conference’. Mostly or
generations either they may be private or government or educational and scientific, organize time to time conferences to get the latest information’s.
Q.52. What do you understand by speech.
Ans. Speech IS an art through which we can influence people and make acquaint to them with our views, knowledge, feelings and emotions. It is a form of oral communication.
Q.53. Explain Bio-data/Resume.
Ans. Resume is a summary of qualifications, experience, qualities and achievements of a person. It is a method in which you present yourself before others.
Q.54. what is meant by Report?
Ans. Report is a formal statement in which a given problem is examined for the purpose of conveying factual information, findings, putting forward ideas and suggestions as the basis of action.
Q.55. what is meant by an interview?
Ans. Interview can be defined as a planned and organized face to face conversation with a specific purpose between two or more persons. It aims to learn about the capability, views and personality
of different candidates so that most suitable candidate may be selected.
Q.56. what is meant by questionnaire?
Ans. Questionnaire is a list of questions which is prepared for the collection of primary data. In this, questions are designed in such a way that all relevant and necessary information may be collected
and all the points of the problem may be studied.
Q.57. what is meant by postures?
Ans. Different ways of sitting, standing and lying, is termed as postures. Way of sitting and standing shows our confidence, interest, dependence, attention etc.
Q.58. what is meant by gestures?
Ans. Physical movements of different body parts like arms, hands, leg, head, eyebrows etc. are. known as gestures. Movement of each of these paFt conveys different meanings.
Q.59. what are closed questions?
Ans. The questions which require answer in ‘Yes’ or ‘No’ or ‘one word’ are known as closed questions such as: Are you married? , What is your father?
Q.60. what are open questions?
Ans.’ The questions which require answer in some detail are known as open questions. With the help of these questions, interviewer can judge the suitability of the candidate.
Q.61. What is Fax?
Ans. Fax is a technique of electronic communication which is used to send a photocopy of documents with the help of-telephone lines. It takes hardly three minutes in transmission of documents. It
does not require the message to be typed or copied first.
Q.62. what is E-Commerce?
Ans. E-Commerce is a facility of internet which has converted the whole world into a big market. It provides facility of buying and selling goods and other business transaction through internet.
Q.63. what is an e-mail?
Ans. E-mail is a facility on computer to send messages from one person to another or from one place to another. It involves sending of message by a telecommunication links. The message is typed
on a computer screen at one end, and is conveyed to the other end through electric impulses.
Q.64. Write a short note on cellular phone.
Ans. Cellular phone is a small telephone instrument which is also known as mobile phone as it is very small in size aid can be taken easily wherever we go. It provide the facility of connectivity, convince and freedom to roam. It provides facility of talking with anyone at any time at any place.
Q.65. what is Video-conferencing?
Ans. Video-conferencing is an excellent technique of audiovisual communication. People present at distant places can communicate with each other like attending a meeting or conference in a
meeting room. Both the sound and pictures are telecast in this technique.
Q.66. what is meant by Internet?
Ans. Internet can be defined as international network of computers. It is that network which connects the computers all over the world across International Territories. To use internet, it is necessary to become the member of internet service provider. Many Facilities like e-mail, e-commerce, chat room etc. are provided on the internet. In real sense, it is the store house of information’s.
Q.67. Give the full form of AIDA.
Ans. AIDA represents, A = Attention, I = Interest, D = Desire and A Action.
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